Glovo Integration

Connecting your restaurant to the Glovo platform to receive delivery orders.

1. Overview

Glovo is the largest delivery platform in Southern Europe, Eastern Europe, and Central Asia (25+ countries). Integration with Meni allows you to:

• Sync the menu — changes in Meni are updated in Glovo
• Receive orders — orders from Glovo flow into the unified Meni system
• Manage the stop list — unavailable items are hidden in Glovo as well
• Unified analytics — Glovo data in a single dashboard

2. Requirements

• ✅ Meni account (plan Basic or higher)
• ✅ Active Glovo for Partners account
• ✅ Access to the Glovo Manager Portal (managers.glovoapp.com)
• ✅ Store ID from Glovo (from your dashboard or from your manager)

3. Step-by-step setup

Step 1. Get connection details from Glovo

1. Log in to the Glovo Manager Portal
2. Go to Settings → Integrations
3. Write down your Store ID (unique location identifier)
4. Request from your Glovo manager:
   • API Token for the integration
   • Confirmation that POS integration has been activated

💡 With Glovo, the integration is activated on Glovo's side. Your manager must enable "POS Integration" for your location.

Step 2. Connect in Meni

1. Settings → Integrations → Delivery → Glovo
2. Click Connect
3. Enter:
   • Store ID
   • API Token
4. Click Test connection
5. If successful: Save

Step 3. Menu mapping

Glovo uses its own catalog structure. After connecting:

1. The system will suggest automatic mapping of categories
2. Verify the match:

3. Adjust manually if needed
4. Click Sync menu

Step 4. Configure orders

4. Working with orders

Order flow

Guest orders in the Glovo app
       ↓
Order arrives in Meni (tagged 🟠 Glovo)
       ↓
Appears on the KDS screen
       ↓
Kitchen prepares → marks "Ready"
       ↓
Glovo receives the signal → courier (glovers) picks up

Glovo order specifics

• Marked with an orange label 🟠
• The Glovo courier arrives at the readiness time you specify
• Glovo Express orders require preparation within 15 minutes
• You can reject an order with a reason

Statuses

5. Pricing

Separate prices for Glovo

1. Menu → item → Channel pricing → Glovo
2. Set the price for Glovo (usually +20–30% to cover the commission)

Global markup

Settings → Integrations → Glovo → Markup: +25%

💡 Glovo's commission is usually 20–35% depending on the contract and country.

6. Glovo promotions

You can participate in Glovo promotions:

• Delivery discount — Glovo reduces the delivery fee
• 2 for 1 — configured via Glovo Manager
• Promo codes — created in the Glovo Manager Portal
• Glovo Prime — your restaurant appears in a selection for subscribers

Promotion data is displayed in Meni analytics.

7. Availability management

• Glovo pause: button in the dashboard → pause for 30/60/120 min
• Schedule: separate working hours for Glovo
• Holidays: disable for specific dates
• Auto-pause: when the kitchen is overloaded (> N active orders)

8. Analytics

Analytics → filter "Channel: Glovo":

• Orders: count, average check, conversion
• Popular items on Glovo
• Preparation time: average, median
• Glovo rating (if available via API)
• Comparison: Glovo vs direct orders vs Wolt

9. Glovo countries

10. FAQ

How do I connect multiple locations to Glovo?

Each location in Meni is connected separately with its own Store ID. For chains, configure from the master account.

Glovo shows different prices — what should I do?

Check the markup setting: Settings → Integrations → Glovo → Markup. Force sync: "Update menu in Glovo" button.

Can I use Glovo + Wolt + my own delivery?

Yes. All channels work in parallel. Orders from different channels are color-labeled: 🟠 Glovo, 🟣 Wolt, 🔵 Direct.

11. Support

• Glovo for Partners: managers.glovoapp.com → Help
• Meni: support@menugo.al → subject "Glovo integration"
• Glovo Partner API: developers.glovoapp.com